Policies & Procedures

Free Trials:

Unless specifically noted otherwise, a single free trial session is offered for our group training classes. Prospects with a local address may sign up for a free trial online. In the event of a missed free trial reservation, Athletic Lab will permit one additional free trial reservation. After 2 missed free trial reservations, individuals will be asked to pay our standard drop-in fee to attend a class. If that individual subsequently signs up for a membership within the 7 days that follow their free trial, the price of the drop-in can be credited towards their membership cost. Out of town visitors who do not currently have a local residential address are asked to pay our standard class drop-in fee. If a membership is subsequently purchased after the class drop-in within 7 days, the drop-in payment may be credited to membership.

Open Gym Policies:

Athletic Lab is primarily a coach-driven training facility. We have allotted a limited number of Open Gym placements for members who are not able to make it to class. Open Gym is only included with an Unlimited Performance Fitness Membership and is only permitted during restricted hours of the day. Drop-ins and trials are not provided for Open Gym.

• Must be 18 years of age or older
• Outside coaching and independent contractors are prohibited from providing instruction within Athletic Lab facilities
• Group Classes, Private Training, Team Training, and Physical Therapy sessions always take priority with space and equipment
• Reservations are required and participants must sign in at the front desk upon arrival. The Open Gym schedule listed online must be adhered to
• Use of sports balls is not permitted outside of a coach-led session
• The back doors should never be left propped open and crash pads must never be blocking doors
• Equipment should be treated with care and respect:
  • Return equipment to its proper place
  • Use of kettlebells is prohibited on turfed areas
• The facility is under video surveillance at all times. Open Gym participants may be held liable for equipment or facility damage

Account Holds:

We understand vacations, illnesses and unforeseen circumstances are part of life and that members may need to place their account on hold. Account holds ‘freeze’ and account so that it cannot be used but also forestalls renewals or recurring bills associated with the membership. Holds must be requested in advance of an absence, not retroactively. Our account hold policy is as follows:

• Maximum of 28 consecutive days
• Pricing:
  • 1-7 days: $15
  • 8-14 days: $25
  • 15-21 days: $35
  • 22-28 days: $45
• A doctor’s note with required amount of time off must be submitted for injury-related holds that are free of charge. The doctor’s note must for for the member specifically, not for a family member, etc.
• Holds will not be placed on overdue accounts; payments must be up-to-date before requesting an account hold

Late Payment:

Athletic Lab’s default card payment is auto-pay for all monthly memberships. Athletic Lab reserves the right to charge late payment fees as follows:

• All overdue bills are subject to a $25 late payment fee
• Balances for services or goods that are not paid within 30 days may result in cancellation of the membership and all unpaid balances shall be immediately due and payable
• Subsequent overdue bills may result in a ban from rejoining Athletic Lab or Cary CrossFit
• Cash payments are accepted in exact change. However, if a membership has recurrent billing with more than one bill, a backup card must be saved to the member’s account

Membership Cancellation:

We understand that sometimes members need to cancel their membership. To ensure that members are not abusing the discounts associated with our longer commitment memberships, we have a membership cancellation policy which is fair and balanced. It ensures members pay only for the services that they received at the rate associated with what the service they have received. A cancellation fee will be charged for early membership termination. For our 3‑month and 12‑month Performance Fitness memberships, you are committing to a fixed term in exchange for a lower monthly rate in comparison to our flexible 1‑month option. If you choose to terminate a 3‑month or 12‑month membership early and there are 2 or fewer months remaining on your contract at the time of your request, a flat Early Termination Fee of $99 will be charged; if you terminate early and there are 3 or more months remaining, a flat Early Termination Fee of $149 will be charged.

1 Month Memberships must run their course. There are no refunds for punch card packages once the punch card has been used. Punch card sessions may be transferred to another individual upon request.

Cancellation and non-renewal requests must be submitted in writing (email info@athleticlab.com) before the renewal or billing date. Cancellation is based on the date on which the request is submitted / received, not the last attendance date. If a payment has been processed before a request for cancellation has been made, the payment will not be refunded or credited. Any transactions resulting in a refund will incur an administrative fee to cover expenses related to record-keeping and/or additional administrative costs.

Private Training:

Private training evaluations are available as a stand-alone session and are also recommended prior to beginning a training package. The policy for the initial evaluations are as follows:

• Stand-alone evaluations are priced as a single session private training session
• All private training sessions are 1 Hour
• If a membership is purchased following an evaluation / initial session, the entire cost of the evaluation will be applied to the cost of the Private Training package and the membership start date will be set to the date of the initial evaluation session. The initial session will be deducted from the membership package

Performance Fitness Monthly Membership Upgrades / Downgrades:

Private Training & Team Training Session Cancellations:

• A 24-hour cancellation is required for Private Training & Team Training RSVPs
• The full price of the session will be charged if cancellations fall within a 24 hour window

Etiquette, Safety & Liability Considerations:

• Do not leave bags, purses, wallets, or valuables in your vehicle. It is advised to secure all property in a locker during your session. Athletic Lab is not responsible for car break-ins or stolen property
• Any individuals participating in group or team training sessions are expected to be fully attentive to the coach
• If you are late for a group session and you have missed the warmup, you’re too late to join class
• Parents are not permitted into the training hall and must remain in the lobby
• Children are not permitted into the training hall. The only exception are children who are participants of a group class or a private training session
• We have a wide range of clientele. As such, we have a shirt policy. Adults are to keep their shirts on if we have any youth participants in the facility
• Bare feet are not permitted for both hygiene and safety reasons. There are certain times when socks might be appropriate, but participants should never have bare feet
• Earbuds, headsets and ear phones are not permitted during group or team training sessions
• Misbehaving, ‘horseplay’ and disrespect towards other members or staff will not be tolerated. First time offenses may result in removal from the session. Repeated violations will result in termination of membership and a ban from Athletic Lab
• Animals are not permitted inside of the facility due to issues concerning allergies and cleanliness
• The use of sports balls is not permitted unless being used in a session being overseen by an Athletic Lab coach
• If you’re sick, stay home. Please don’t put the health and wellbeing of other members and our staff in jeopardy